How to retrieve a file which got auto-deleted

[seema_priyadarshini_0453]

A signed-off file was auto-deleted after it crossed it's defined retention period. How can I retrieve this file?

[Amal. · Accepted solution]

Hi there,

Hope you are doing well and sorry for the trouble. 

Once a file has been automatically deleted after reaching its defined retention period, it’s permanently removed from the system and can’t be recovered. For security and compliance reasons, Adobe Sign (or any similar document service) permanently deletes files after the retention period ends.

If you still need the file, here are a few suggestions:

1. Check with the signer or recipients – They may have downloaded or saved a copy before deletion.

2. Review your email records – A copy of the signed agreement is often sent to all parties via email once it’s completed.

Once auto-deleted due to retention policy, the file can’t be restored from Adobe servers.

~Amal