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parkera54510002
Participant
January 23, 2018
Question

How to sign with a Common Access Card on pro DC?

  • January 23, 2018
  • 1 reply
  • 9089 views

I have used adobe pro to sign documents with my military CAC for the last five years no problem.  I recently received the new adobe pro DC and attempted to digitally sign a document with my military cert via a cac reader plugged into my laptop.  It wont work, the adobe pro does not recognize my card, it will pull my cert up as a windows digital ID but I cannot figure out how to sign the document with that ID.  I try to click ok, nothing.  Attached is the error I continue to receive, please assist at your earliest convenience.  WIndows 10

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    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    February 7, 2018

    Hello parkera54510002

    We apologize for the inconvenience caused and for delayed response. Please refer and try the troubleshooting steps and suggestions from the following KB docs which discuss the similar issue 10.11.6 CAC signing not working with 11.0.17 Acrobat Link: https://forums.adobe.com/thread/2184274

    Cannot digitally sign with Government CAC in Acrobat Reader X v10.1.14, Link: https://forums.adobe.com/thread/1879355

    How do i digitally sign documents using the military's common access card? Link: https://forums.adobe.com/thread/2057959

    You can also refer to Digital IDs in Acrobat Link: https://helpx.adobe.com/acrobat/using/digital-ids.html

    Let us know how it goes.

    Regards,

    Anand Sri.

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