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Hyperlinks do not work after emailing...

New Here ,
Sep 30, 2021 Sep 30, 2021

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Hello Everyone:

 

I have created a PDF document with hyperlinks that point to documents (PDF and Excel) that are on a internal network.

If a user opens the document using Adobe Reader (version ), from the network location, the hyperlinks work.

If the document is emailed by the default function of Adobe, the hyperlinks are still visibale but they no longer work (Link is not responding anymore) .

The link is created by the default PDF function in Adobe Acrobat Pro DC (version 2015.006.30527.)

It is important that the links is not chance, and keeps working upon emailing and saving.

 

Is there a way to keep this from happening?

 

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , How to , PDF forms

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1 ACCEPTED SOLUTION
Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Before you create the links put the document on a other device. Then you will get absolute links.

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Does you use relative or absolute links?

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Hello Bernd,

 

It seems that upon making the link, it is a relative link.

W5EFB_0-1632990257561.pngexpand image

 

When i send it, it is somehow convert the absolute link.

W5EFB_1-1632990508338.pngexpand image

If a user tries to open the link, is shows a absolute link.

 

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Hi Bernd,

 

Just try to set up a absolute link, but it gets beeing transfured to a relative link.

(can not find a option to keep the absolute link).

 

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Where is the document saved when you create the links?

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Hi Bernd,

 

On a lokal network (domainserver).

Users have access to this location.

 

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Community Expert ,
Sep 30, 2021 Sep 30, 2021

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Before you create the links put the document on a other device. Then you will get absolute links.

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New Here ,
Sep 30, 2021 Sep 30, 2021

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Hi Bernd,

 

See to do the trick.

Thank you for your support.

Have a nice day.

 

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