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Hyperlinks not working in Adobe Acrobat Reader DC

New Here ,
Jun 22, 2021 Jun 22, 2021

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I used to be able to click on hyperlinks in Adobe Reader Acrobat DC and be taken to their location on the internet. I tried the Help and updated Adobe. That did not help. I also uninstalled and reinstalled it. Still no help. The only thing that changed was I uploaded InDesign. Since then, links in Adobe Acrobat Reader don't work. I have Windows 10.

I can open the links fine when I view PDFs in an email. Once I open in Adobe, they no longer work. Really frustrating. Any suggestions on how to remedy this?

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General troubleshooting

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Adobe Employee ,
Jun 22, 2021 Jun 22, 2021

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Hi Gardiner

 

Hope you are doing well and sorry for the trouble. As described the links in the PDF file is not working.

 

Would you mind sharing the steps you did to create this PDF file? Also, is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check .

 

You may check the settings of the application as well.

The feature can be enabled/disabled by selecting/deselecting the General > "Create links from URLs" option in the Preferences dialog. (Please note that the Preferences dialog is available in Acrobat Pro, Standard, and Reader desktop apps only.)

 

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Regards

Amal

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