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Hyperlinks not working when using Acrobat Reader DC

New Here ,
Jul 05, 2021 Jul 05, 2021

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When I print a pdf from an HTML type report, hyperlinks and hyperlinked words are not opening. This issue wasn't occuring before, so is there any updates made to the way path is grabbed when switching from HTML to pdf that we should be aware of? 

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Hi,

Can you confirm the version of your software and operating system?

Can you also list the steps you take to create the PDF?

 

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New Here ,
Jul 05, 2021 Jul 05, 2021

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Adobe Acrobat Reader DC version: 21.005.20048

Windows specifications: Edition: Windows 10 Home

                                          Version: 20H2

                                          Installed on: 4/12/2021

                                          OS build: 19042.1052

                                          Experience: Windows Feature Experience Pack 120.2212.2020.0

 

 Steps:

1. I run the report in HTML version.

2. Print into pdf

3. Save then open the pdf

4. Try accessing the hyperlinks but won't open a new page in the browser I'm using

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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The only links Reader will create by itself are ones over plain-text URLs. If the links in the web-page you're converting are not that, and the converter you're using (which isn't a part of Reader) doesn't generate link objects from the links on the page, then no, they won't be clickable.

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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The hyperlinks are working in Adobe Acrobat?

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Printing to PDF will not generate links. In order for that to happen you must use the Acrobat PDFMaker plugin to convert the web-page to PDF.

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Adobe Community Professional ,
Jul 05, 2021 Jul 05, 2021

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Addendum: Of course, you will need Acrobat for that. You can't do it with the free Reader.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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Regarding the Acrobat PDFMaker plugin, is there a specific link I can download it from? I can't seem to find it in order for me to add it to microsoft word. 

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Adobe Community Professional ,
Jul 13, 2021 Jul 13, 2021

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It is part of a Adobe Acrobat installation.

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