Hyperlinks showing different addresses depending on browser

[jbornga-work]

I have a document I created with a link to a section on our website which offers additional instructions.  I have made the hyperlink a tinyurl so it fits in the small amount of space available.  When the form is loaded by different users or in different browsers the link displays as a different address with no apparent connection.  For example the same user can open the document in Chrome and mouse over the hyper link and see the correct address but when the open the same document in Edge they get a different (incorrect) link displayed.  Specifically if I open the document (from our website) in Chrome it will display the correct address when the hyplerlink is moused over, however if I load the same document in Edge I get a completly different address on mousing over.  A co-worker can open the document in Chrome and get the same incorrect address when they mouse over but if they open in Firefox they get the correct address.

[try67]

If it works correctly using Adobe Reader then the issue is with the viewers.

You need to report this issue to the developers of the PDF plugins used in those browsers.

[jbornga-work]

It displays the correct address if the document is downloaded and opened in reader or pro.  I agree it appears to be linked to the browsers plugin just wondering if anyone has an idea of why two users with the same browser are seeing different links.

[try67]

Can you share a sample file that has this issue?

[jbornga-work]

The file is located here (https://www.oregon.gov/osp/Docs/Form_49-Instructions.pdf).  The correct hyperlink for the https:\\tinyurl.com\OSP-Forensic-Documents located about mid-page is https://www.oregon.gov/osp/programs/forensics/Pages/Law-Enforcement-Resources.aspx.  When it incorrectly displays it shows http://www.oregon.gov/OSP/FORENSICS/index.shtml

[try67 · Accepted solution]

Please share a non-secured version, so we can examine the file's internal structure.

But here's my guess as to what happened: You created a Link object that points to the original URL, but then changed the underlying text and replaced it with the TinyURL address.

Some viewers will interpret such plain-text URLs and automatically display a link over them, while others will choose to use the Link object, instead.

Hence the inconsistent behaviors you're seeing.

To fix it either edit the Link object, or remove it entirely.

[jbornga-work]

Well that information solved the issue.  It appears I had somehow managed to get two links on the same text on the file.  Apparently some browser viewers were seeing one link while others were seeing the different link.  Thank you for the informaiotn and assisting in solving the issue.