I am a subscriber to Adobe Acrobat Pro but the download fails part way through

Report · Sep 25, 2025

I am in the UK, I am a paying subscriber but I cannot load a complete installation file. It just halts part way through, always at the same downloaded percentage count, then attempts to unzip the partial ZIP file, which obviously won't work.

I have to pay 19.97 GB Pounds a month for this poor service.

ADOBE - get it fixed ASAP !!!!!!!!!!!!

There are other alternatives available.

Report · Sep 25, 2025

Hello @Tom28009858d7ro

I hope you are doing well, and thank you for reaching out. We're sorry for the trouble you had.

We checked and verified your Adobe ID (email), which you have used to log in to the community. We see that you have an active subscription to Acrobat Pro.

Please restart the machine once, ensure that the operating system is updated to the latest version, check for any mandatory or optional updates, install them, and restart the computer.

Use the Acrobat Cleaner tool to remove the installed Acrobat app, or related installation files, or any corrupt files, and restart the computer.

Download the Acrobat from the direct link: https://adobe.ly/4gCFBgm

Please Temporarily Disable VPN/Firewall/Antivirus during the installation process. If possible, try changing the network connection type before downloading the setup and installation process. Like connect to a LAN connection, or to a mobile hotspot.

Let us know how it goes.

Thanks,

Anand Sri.

Report · Sep 25, 2025

Everything was OK until I got to the point where I had downloaded the install and followed the instructions exactly.

Once I had unzipped the compressed file I tried running the setup.exe but it did nothing, didn't work at all.

When I get some free time to do so I will create a brand new Windows 10 on a spare SSD along with all updates and try one more time.

Report · Sep 25, 2025

Sure, let us know how it goes.

Thanks,

Anand Sri.