I am longer authorized to save my file apparently Acrobate is stating that the fiule is open by some

[LouisB82A]

I used acrobate Pro DC for long time with great success, suddenly I am longer authorized to save my file apparently Acrobate is stating that the fiule is open by somebody else   !!!

It's my personal computer and I am paying every month for adobe !!!  

[MeenakshiNegi]

Hi Louis,

Thank you for reaching out and sorry for the trouble.

Could you please confirm if you are opening the file on the desktop application or a mobile application?

Does this happen with a particular file? Is it saved locally on the machine or on the Document Cloud?

Try rebooting the machine and then check if that helps.

Thanks,

Meenakshi

[LouisB82A]

Thank you for your question, it is happening all the tile, when I receive a mail with pdf in attachment

I open it and then I want to save the pdf in my hard disk (I have an Apple Mac Pro).

If I am combining different pdf I am not allowed to save the combination.

If I am modifying the pdf, Acorbat does'nt allow me to save the modified file.

[LouisB82A]

On the desktop appplication

[LouisB82A]

I have restarted the MacBook Pro 

I still face the same issue it's a real problem I am not in position to save my work !!!

It's always saying that the file has been open by somebody else !!!

I  am professional writer in the medical field.

if I am not able to correct this bug, I shall cancel the Acrobat payment through PayPal and invest in a different software.

I have so far received no help from Adobe.

L.C.Clauss 

claussch@live.fr