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I am longer authorized to save my file apparently Acrobate is stating that the fiule is open by some

New Here ,
Jul 09, 2021 Jul 09, 2021

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I used acrobate Pro DC for long time with great success, suddenly I am longer authorized to save my file apparently Acrobate is stating that the fiule is open by somebody else   !!!

It's my personal computer and I am paying every month for adobe !!!  

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General troubleshooting

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Adobe Employee ,
Jul 09, 2021 Jul 09, 2021

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Hi Louis,

 

Thank you for reaching out and sorry for the trouble.

 

Could you please confirm if you are opening the file on the desktop application or a mobile application?

Does this happen with a particular file? Is it saved locally on the machine or on the Document Cloud?

Try rebooting the machine and then check if that helps.

 

Thanks,

Meenakshi

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New Here ,
Jul 10, 2021 Jul 10, 2021

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Thank you for your question, it is happening all the tile, when I receive a mail with pdf in attachment

I open it and then I want to save the pdf in my hard disk (I have an Apple Mac Pro).

If I am combining different pdf I am not allowed to save the combination.

If I am modifying the pdf, Acorbat does'nt allow me to save the modified file.

 

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New Here ,
Jul 13, 2021 Jul 13, 2021

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On the desktop appplication

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New Here ,
Jul 17, 2021 Jul 17, 2021

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I have restarted the MacBook Pro 

I still face the same issue it's a real problem I am not in position to save my work !!!

It's always saying that the file has been open by somebody else !!!

I  am professional writer in the medical field.

if I am not able to correct this bug, I shall cancel the Acrobat payment through PayPal and invest in a different software.

I have so far received no help from Adobe.

L.C.Clauss 

claussch@live.fr

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