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Hi Louis,
Thank you for reaching out and sorry for the trouble.
Could you please confirm if you are opening the file on the desktop application or a mobile application?
Does this happen with a particular file? Is it saved locally on the machine or on the Document Cloud?
Try rebooting the machine and then check if that helps.
Thanks,
Meenakshi
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Thank you for your question, it is happening all the tile, when I receive a mail with pdf in attachment
I open it and then I want to save the pdf in my hard disk (I have an Apple Mac Pro).
If I am combining different pdf I am not allowed to save the combination.
If I am modifying the pdf, Acorbat does'nt allow me to save the modified file.
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On the desktop appplication
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I have restarted the MacBook Pro
I still face the same issue it's a real problem I am not in position to save my work !!!
It's always saying that the file has been open by somebody else !!!
I am professional writer in the medical field.
if I am not able to correct this bug, I shall cancel the Acrobat payment through PayPal and invest in a different software.
I have so far received no help from Adobe.
L.C.Clauss
claussch@live.fr