I am no longer getting a print menu when I try to print a PDF attachment from an email

New Here ,
Apr 21, 2022 Apr 21, 2022

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I am using gmail on Firefox and I have Windows 11.  When I receive PDF attachments, I always click on them and they open in a new tab. To print the document, I hit CTRL+P (or the printer icon) and the print menu pops up and from there I can selecte to print to my printer or "print to my computer", that is, save it as a PDF file.  So I am able to print out the document from my printer without ever having to save the file on my harddrive first.

 

For some reason, in the last few weeks, when I hit CTRL+P (or the printer icon) to print the PDF document, the print menu is no longer popping up.  Insetad, it the file explorer window automatically pops up for me to save the file.

 

I am guessing somehow I have changed a setting, but I can't figure out what?

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General troubleshooting , PDF forms

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Adobe Employee ,
Apr 22, 2022 Apr 22, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Web browsers use their own PDF mechanism to render and display the PDF file and they are not Adobe dependent.

 

Please try to clear the web browser cache or try to reset the browser settings and see if that works.

 

You may also try to use a different web browser and check.

 

Hope it will help

 

Regards

Amal

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