I am unable to add signatures to sign pdf's

Report · Nov 06, 2018

- when I click the Sign button it shows the 2 signatures that are already there but no options to add or edit those and I don't know where else to look to either fix one of the current signatures or add additional ones

Report · Nov 22, 2018

Hi Bunkle01,

Sorry for the delay in response.

As per the issue description mentioned above, you are facing issue when trying to add signatures on a pdf, is that correct?

Would it be possible to share the screenshot ( when trying to add signature on a pdf) with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Also, check if signing is allowed on the pdf by opening the pdf in Acrobat > right-click the pdf > document properties > security tab.

Also, let us know the application you are using to sign the pdf - Adobe Reader or Adobe Acrobat?

Operating system installed on the machine - Mac or Windows?

Let us know if you need any help.

Shivam

[response edited]

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Report · Jan 15, 2025

I've been having the same problem for more than a year. I used to have my signature and used it constantly. When they updated the UI, I can no longer use the siganture I already had and when I try to create a new one, it just blacks out my screen until I hit ESC. I also can't process redactions since then. I have to use one of my employees accounts.

Report · Jan 20, 2025

Hi LIFOtheParty,

Thank you for reaching out, and sorry about the trouble caused.

If you can't access the signature under the Fill & Sign tool, try repairing the application installation. Go to Menu > Help > Repair Installation (for Windows) in the Acrobat. Also, try rebooting the machine once.

If the issue still occurs, please share the Acrobat and OS version on the device.

Thanks,

Meenakshi