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I am unable to convert my Pdf into a Word Document

New Here ,
Sep 07, 2021 Sep 07, 2021

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I have just signed up for the free trial of Adobe Acrobat Pro DC, I am attempting to convert a Pdf into a Word document. When I select "Convert" I am brought to the pricing screen and prompted to restart the process I have already completed. The system the says I already own Acrobat Pro DC and that my purchase is not supported. 

TOPICS
Create PDFs, Edit and convert PDFs, General troubleshooting

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Adobe Employee ,
Sep 08, 2021 Sep 08, 2021

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Hi Blace

 

Hope you are doing well and sorry for the trouble. As described you are unable to export the PDF to Word document.

 

Please try to logout of the application and reboot the computer once and re-login to the application with the same Adobe ID and check if that helps.

You may also try to export the PDF online via Document Cloud as described here - https://helpx.adobe.com/document-cloud/help/using-exportpdf.html

 

For more information about know how, please check the help page https://helpx.adobe.com/acrobat/using/exporting-pdfs-file-formats.html

 

Regards

Amal

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LEGEND ,
Sep 08, 2021 Sep 08, 2021

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This almost certainly means you have signed up for Acrobat Pro and not installed it yet. Paying is not enough, you also need to install what you paid for.

You are probably still using Acrobat Reader, which will not currently change into Acrobat.

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