I am working with a partner, she is unable to delete Adobe files

New Here ,
Jul 13, 2022 Jul 13, 2022

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The partner says she is unable to delete different types of Adobe files. She says that even within the same document, it will not work then I'll close, reopen and then it will work. 

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Adobe Employee ,
Jul 13, 2022 Jul 13, 2022

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Hi Kenneth

 

Hope you are doing well and sorry to hear that.

 

Would you mind elaborating a bit more about the issue you are experiencing?

 

  1. What is the application and the version you are using?
  2. What happens when you try to delete the files? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding.
    Also, a small video recording of the steps you are doing and the issue you are experiencing will be very helpful.

 

We are here for help, just need more information.

 

Regards

Amal

 

 

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