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I can't access my email and I can't cancel my subscription.

New Here ,
Jan 03, 2023 Jan 03, 2023

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Hello, i made an account with a wrong email address and I don't have access to the account and the email. Adobe keeps charging me for the free trial and I can't cancel my subscription. What can i do?

 

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Adobe Employee ,
Jan 03, 2023 Jan 03, 2023

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Hi @Cosmina27785562ls73 

 

Hope you are doing well and sorry to hear that. Please go through the help page https://helpx.adobe.com/manage-account/using/create-update-adobe-id.html and try updating your account information (Changing email) and see if that works for you.

 

Regards

Amal

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New Here ,
Jan 11, 2023 Jan 11, 2023

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Unfortunately I can't access my account or the email address, so i think it won't work

 

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Adobe Employee ,
Jan 23, 2023 Jan 23, 2023

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Hi @Cosmina27785562ls73 

 

We are sorry for the delayed response. This is something better handled by our billing team. I have shared more details with you in a private message, please check.

 

~Amal

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