I can't install Acrobat pro or CD on windows 11

[Henrique386955117lh5]

Hi,

I've been trying to install Acrobat for a few days now, either through Creative Cloud or directly on my computer using Acrobat DC. It always gets to the same point and then says the installation failed with the following message:

Exit Code: 7
Please see specific errors below for troubleshooting. For example, ERROR: DW003, DW071 ..
-------------------------------------- Summary --------------------------------------
0 fatal error(s), 2 error(s)

----------- Payload: Adobe Acrobat 25.1.20918.0 Adobe Acrobat\Setup.exe_25.001.20918 -----------

ERROR: DW071:

ERROR: DW003: Third party payload installer Adobe Acrobat\Setup.exe failed with exit code: 1632

I've tried everything and nothing worked: cleaning, rebooting, etc.

Does anyone know how to solve this?

[Randy Hagan]

Can you let us know which version of Acrobat DC you have on your CD, and what type of computer and operating system that computer is using?

That will help us help you, and let us know if you are in fact able to install that software from your Acrobat DC CD.

Randy

[Henrique386955117lh5]

Hi Randy, my priority is to install Acrobat via Creative Cloud. The DC installation wasn't via CD, but a download. Trying to install DC was just a suggestion I found in another community, but it didn't work. I have a PC with Windows 11.

[Randy Hagan]

I don't understand. If you have a current Creative Cloud subscription, you can install Acrobat DC as a matter of course. Installing from a CD is not a viable option, unfortunately, in that as of this morning the last CD distributions of Acrobat DC Professional 2020 are no longer supported.

That doesn't preclude you from getting it if there's a problem with debris  left from a previous Acrobat install, or problematic data from your abortive installs. If you haven't done so already, I'd suggest you first try Adobe Acrobat Cleaner to remove any debris from previous installs. You can find out more about Adobe Acrobat Cleaner through this link. This is a less invasive option compared to using the Adobe Creative Cloud Cleaner tool, which lets you remove all of Creative Cloud for a fresh install. You can find out more about that through this link.

Hope this helps,

Randy

[Henrique386955117lh5]

Yes, I have a Creative Cloud subscription. And I've already tried both of the cleaners you mentioned several times.

I read in another community discussion that the problem is with FileOpen, but I couldn't find it anywhere.

[Randy Hagan]

I was hopeful, but I guess the easy fixes aren't helping you. Hopefully another Acrobat pro can chime in here and lend a hand.

Randy

[Meenakshi Negi]

Hi Henrique386955117lh5,

Thank you for reaching out, and sorry for the trouble caused.

As you receive the Excit Code 7 error, please try the troubleshooting steps suggested in the following help document: https://adobe.ly/49SyYp1. 

Try once installing Acrobat using the steps suggested here: https://adobe.ly/3XQyzw9.

Let us know how it goes.

Thanks,

Meenakshi