I can't open Acrobat or pdfs

[brettw58582922]

When I try to open Acrobat or a pdf I get the following error message:

 "A running instance of Acrobat has caused an error."

I tried all of the fixes Acrobat suggested (except the ones that require access to the software, since I can't open it).  I restarted the computer twice, I checked Task Manager, and there is nothing listed for Acrobat.

And it's Monday.  Ugh.

Brett

[ls_rbls]

Hi,

In which Microsoft Windows version is happening?

[brettw58582922]

Windows 10

*K. Brett Wesner*
Wesner Publications Company
Past Chair, National Newspaper Association
v 415-215-7286
f 877-395-0260
brett@wespubco.com

[ls_rbls]

Would you mind sharing a screenshot of the task manager, and also from the Startup Programs tab?

If you disconnect the computer from the Internet,would it pop the same error if you're completely offline?

[brettw58582922]

Thank you! I figured it out. There was a process item in the Task Manager
that wasn't named Acrobat that was the problem. Thank you so much for
leading me there.

[ls_rbls]

You're welcome.