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I can't run the software

New Here ,
Aug 18, 2021 Aug 18, 2021

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For some reason, and even after updating creative cloud, I can't run the software.

 

but button to open it does not work, I can't find any .exe, and I can t even unistall it. 

defaultpfzeg7bdsaec_0-1629312712137.png

 

If y'all know a solution I d gladly hear it !

 

My computer is a windows 10 if it helps

 

Thank you in advance !

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described you are unable to use the Adobe Acrobat as the button to open the application is not working and you are unable to uninstall it.

 

Please try to repair the installation (Win Only) from the help menu and reboot the computer once and see if that helps.

 

Also try to reset the Acrobat preferences as described in the help page - https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

You may also try to create a new test user profile with full admin rights in Windows and try using the application there and check.

 

if it still doesn't work, please remove the application using the Acrobat Cleaner tool - https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html reboot the computer and  reinstall the application using the link - https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Regards

Amal

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