I can't sign documents

New Here ,
Jun 07, 2022 Jun 07, 2022

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Adobe Acrobat Pro DC
Version 2022.001.20117 | 64 bit
Windows 10

Hi all
I can't sign documents. Recap of what happens: 

1. Press "Digitally Sign"

2. Select area on document

3. "Sign With Digital ID" window appears

4. Valid company-issued Windows Digital ID is present and radio button is selected.

5. Press "Continue"

6. ID Preview displays correct signature/date

7. "Sign" button is blue, and reacts to "onlick" (color changes slightly when clicked).

8. "Sign as ______" window remains opened, despite multiple clicks. Other buttons (i.e. "Back", "Review", "Create") function nominally.

I tried changing the view by doing the following: 
Launch Reader/ Acrobat > click Edit > Preferences > Signatures > Creation & appeareance > More
Unchcek the box next to "use modern interface for signing documents..."
Relaunch Acrobat/ Readedr.

 

This didn't resolve the issue, but it gave me the following error message when I press "sign" now. 

The Windows Cryptographic Service Provider reported an error:
Keyset does not exist
Error Code: 2148073494

 

I'm not sure where to go from here. 

This is what I've tried: 

Updating Acrobat

Updating Windows

Reinstalling Acrobat

Recreating the signature ID

 

I saw that renaming the crypto file has been a solution. However I can't get it to work. I get an error when trying (windows error 0x80070057). I get that error no matter what PC i try to rename the crypto file on. 

 

Do you guys have any good ideas as to what to do next ?

TOPICS
General troubleshooting , Security digital signatures and esignatures

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Adobe Employee ,
Jun 08, 2022 Jun 08, 2022

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Hi Anders,

 

Thank you for reaching out.

 

Please try the suggestion provided on the following help document: https://helpx.adobe.com/acrobat/kb/key-does-not-exist-error-code-2148073485.html.

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Jun 10, 2022 Jun 10, 2022

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It might be a really dumb question. But how do I check my signature device? And what driver should I check?

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