I cannot log into my personal account in the desktop version of Adobe Acrobat

Report · Mar 29, 2025

I cannot log into my personal account in the desktop version of Adobe Acrobat, nor can I import files from the cloud. When I click the login button, there is no feedback. I have uninstalled and reinstalled it repeatedly, but the problem still cannot be solved. I hope to seek help.

Report · Mar 31, 2025

Hello!

I hope you are doing well, and we apologize for the trouble you had.

Do you see any error messages or a blank screen after signing in with your Adobe ID (email)? I checked the Adobe ID (email) you used to sign in to the community, and you have an active Creative Cloud All Apps subscription.

Please restart your device, check for any pending Acrobat updates by going to Menu > Help > Check for Updates, install any available updates, and then restart both the app and your device before trying again.

Try resetting the app's preferences and restarting the app. If the issue persists, please use the Acrobat Cleaner tool to remove the installed app and any corrupt installation files, restart the machine, and install Acrobat.

Let us know how it goes.

Thanks,

Anand Sri.