• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

I get an internal error when trying to add a "text" comment to any PDF file.

New Here ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

Just installed ACROBAT DC PRO. Once I have selected the "Text" comment feature, a get an internal error message if I move my mouse cursor in front of the PDF file.

TOPICS
Comment review and collaborate PDF , Crash or freeze , General troubleshooting

Views

99

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

Hi Daniel,

 

Thanks for sharing the screenshot of the error.

As explained above, the error message is received when trying to add text to the document. We assume it could be a document-specific issue as there might be some restrictions. 

You may please check the following:

1- Check if that document is secured or has some editing restriction. Open PDF>right click> Document Properties> Security> Check document restriction summary

2- If it isn't a secured file, then check with a different PDF and see if the same thing happens.

3- Try using a different commenting tool and see if that works.

 

Thanks,

Akanchha 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 10, 2022 Jun 10, 2022

Copy link to clipboard

Copied

Thanks for the quick reply.

1- It does the same on all PDF files including the ones that I did add comments using Acrobat Reader. As soon as select the comment mode and move the mouse over the area of the file I keep havinf the internal error message. 2-

I have reinstalled ACROBAT DC PRO and ended up with the same behaviour.

3- The PDF files have no restriction 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

Thanks for trying the suggested steps. 

Would you mind sharing any sample PDF with us? We'd like to test the same at our end.

You can upload the file on Document Cloud web and share the link with us here. 

 

~Akanchha

 

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 13, 2022 Jun 13, 2022

Copy link to clipboard

Copied

I have the same behaviour with all PDF files. It sometimes works, but I would say that 90% of the time when I move the cursor over the document area, I get the internal error.

Daniel

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jul 13, 2022 Jul 13, 2022

Copy link to clipboard

Copied

LATEST

I'm having the same exact problem 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines