I have a valid Adobe Acrobat Pro DC subscription, but every time I try to convert to PDF or create a PDF, I get the message, "You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service".

[kellys634025]

I have tried logging out and back in to my Adobe account several times. What am I missing? This was working fine last time I used it, but I'm getting very frustrated today.

[Bernd Alheit]

Why do you use the online service when you own Adobe Acrobat?

[kellys634025 · Accepted solution]

I just uninstalled and reinstalled the Acrobat DC app in Creative Cloud, and that seems to have resolved whatever the problem was.

[Balsonauta]

didnt work for me, still getting the same dumb message... license is there!!! reinstalled, same issue!

[Torsten21805809jsxd]

I have the same problem

You need a valid Acrobat DC subscription to convert PDF using Acrobat Create PDF service.

I have reinstalled the app Acrobat Pro DC and get out of a sudden the same error over and over again.

[Paul_1971]

Did you ever get a fix for this, I'm having the same issue.  Strange thing is if I sign into a windows pc and try it it works fine.  Same network, same account.

[Meenakshi Negi]

Hi Paul_1971,

Thank you for reaching out.

Please let us know what happens. Do you get the error message on a particular machine when accessing Acrobat? If yes, let us know if you are using the application for the first time on that. 

Try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if you can access the application.

Let us know how it goes.

Thanks,

Meenakshi

[Jane1983adm]

mine is similar to yours - I cannot open, save, or change any documents that are PDF- I get a pop up that states that I need to sign in - I am already signed in !!!?

[Jane1983adm]

THAT IS MY QUESTION --- I should not be getting these - I have a valid account.