i have paid subscription for acrobat cc but it open in trial. i have signed out and signed back in but it remains the same. nothing works!

[dawnl98735501]

[robm28439939]

My computer is unable to support the programme I sought to down load and the free trial installation was terminated incomplete. Since then I have been trying to find ways to tell you this and to advise that I do not wish to continue paying for a programme I can't use.

Unable to communicate with you, I have cancelled my credit card as the only avenue I have available to end the monthly payments. I would be most happy for you to cancel my account.

robm28439939

[treblag73766565]

Mine is the same. I made the payment, but couldn't use the subscription. Could someone please tell me what is going on?

[AnandSri]

Hello Treblag,

Sorry for the trouble, I have checked the records with your current Adobe ID(email) which you have used to log-in on Adobe forums and there is no license/subscription/order associated with it. You can also check the same on your Adobe account from Adobe.com>ManageAccount>Plans and Products, or can also refer to the Adobe article Manage your Creative Cloud membership

If you have placed the order or subscribed to Adobe license/subscription with a different Adobe ID(email), use the Adobe ID to sign-in in Acrobat.

If you are still not able to find the details, will request you to contact the Adobe support team so that if any order/license is associated with your Adobe ID, they can locate it and can assist you accordingly. Contact Customer Care

I have shared the direct contact details of Adobe support via private message, please check your email inbox.

Feel free to update this discussion for any further assistance.

Thanks,

Anand Sri.

[defaultu9ek68jofp8g]

Incredibly, this problem persists YEARS later. Adobe’s solution doesn’t work and they have FAILED to solve the problem at its root. My IT department has spent an entire day trying to solve this stupid problem—which is entirely Adobe’s fault—and something they apparently take no real responsibility for. And you wonder why so many of us have grown to hate Adobe...this sort of negligence and an ‘it’s your problem’ attitude is a prime example. Adobe’s subscription model continues to be a poorly managed, greedy thing.

[PaulSkef]

I am having the exact same problem. Absolute nightmare