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I have pro license but any pro features

New Here ,
Nov 27, 2023 Nov 27, 2023

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Hello, I had the free trial for Adobe Pro and then got the full payment version, then I cancelled this subscription since my company have Adobe Pro for enterprises. (I paid for prompt cancellation fee). Now, when I enter to my account it says I have Pro license but I'm not able to use any feature, I cannot request for any e-signature , nor work with VBA Acrobat library, convert documents, etc. I contacted customer service and they told me my acocunt is standard even when I have the pro license in my profile and send screenshots. Another custumer executive checked again and confirmed that I have Pro license active and told me Adobe support would need to change manually my account in the system but that has not happen yet. The company is paying for a license that I'm not able to use.

I already tried to uninstall/install. The problem seems to be with  my account email in your data base. I need help with this please. 

General troubleshooting , Install update and subscribe to Acrobat






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