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The instruction at 0x000000006E91694D referenced memory at 0x0000000000000018. The memory could not be read.
Click on OK to terminate the program
I have tried multiple solutiuons still unable to solve this issue please let me know
and when I Click OK nothing happens the program still runs??
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Hi @360-Collision,
Hope you are doing well. Thanks for reporting this!
Here are two suggestions you might want to try:
1. Go to Acrobat-> Preferences-> Security (Enhanced)-> uncheck the checkbox "Run in AppContainer"-> Restart Acrobat.
2. If the above doesn't work, try running the app in Compatibility Mode. To do so, right-click the app icon-> properties-> compatibility-> check the box saying "Run the app in Compatibility mode for"-> select Windows 8 in the dropdown-> Apply-> OK.
If neither of the steps work, please share the diagnostic logs with us for further investigation.
Steps:
If the issue is not immediately reproducible, you can keep the Diagnostics utility running and select Stop monitoring once the issue is seen.
Also, please use the crash dump: https://adobe.ly/4eDepLO please read the instructions on the help page on how to collect the crash dump.
Look forward to hearing from you.
-Souvik
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