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Icons disappear when moved to second monitor

New Here ,
Jul 20, 2017 Jul 20, 2017

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If I drag a PDF file to my second monitor the Adobe Icon disappears (I am left with just the description of the file)

If I move it back to the original screen it re appears.

If I create a copy on the second monitor the icon appears as normal (I then delete the first one and rename the copy to the original name)

This is not happening to every PDF file,some seem to drag across fine but certain ones will not display the icon

I have checked my screen properties and they are identical as are make a model of the both screens

I tried the repair option but that did not work I also tried renaming a dragged file but that did not work ether.

Any thoughts?

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General troubleshooting

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New Here ,
Nov 03, 2017 Nov 03, 2017

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I am having the exact same problem. It only happens with PDFs. Very weird. It would be great if anyone could solve this.

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New Here ,
Apr 04, 2024 Apr 04, 2024

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CLearly not new! Still happening...

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Adobe Employee ,
Apr 11, 2024 Apr 11, 2024

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Hi there 
 
Hope you are doing well and sorry to hear that
 
What is the version of the OS and Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3Q0qO34 and check

 

Additionally, please check the similar discussion that I have found: https://adobe.ly/3Q0rPIt and see if that works for you.

 

Let us know how it goes.

 

~Amal

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