If my computer dies, I have to buy the software again? No way...

[bekahc54236408]

So I bought CS6 a couple years ago, then my computer started freaking out so I tried switching CS6 to a new computer, but it would only do a trial license. So I reached out to Adobe support. Unfortunately, that wasn't helpful. They told me that I had used the maximum number of activations for this serial number. Let me summarize what this means: I bought their software, tried moving it to my new computer, and now I have to pay for incredibly expensive software all over again. What if my computer had died a month after I'd installed? Tough luck? Sounds like it.

The tech support rep recommended I post in the forum so that I could get the best solution from Adobe reps. I'm not sure why the tech support rep couldn't direct me directly to them, but here we are.

[John T Smith]

When you have a non-functioning computer and can't deactivate a serial number

BE SURE TO ONLY ASK FOR ACTIVATION SUPPORT TO ADJUST YOUR ACTIVATION COUNT

Adobe ID and registration support (non-CC) http://helpx.adobe.com/x-productkb/global/service-c1.html

[bekahc54236408]

Thanks for the tip, John. Unfortunately, I already deactivated on the old one (intermittent failures, so hurrying to move things to the new machine). Any advice on where to go now?

[John T Smith]

If you entered your serial number when asked during the new install, and the program does not activate, I have no other ideas

[bekahc54236408]

Thank you anyway

[Jeffrey_A_Wright · Accepted solution]

Bekahc54236408, I am sorry you are facing problems installing Acrobat 10 for Mac onto the new computer.

I reviewed the serial number you provided in case ADB-1619140-X5K7 and can confirm that is for a beta version of Acrobat 10.  It was never designed to be used with the retail installation files available at Download Pro or Standard versions of Acrobat DC |Non-subscription..

If you paid money for this Acrobat 10 for Mac beta serial number then you should contact the reseller to see if you can get a refund.  In the future please make sure to register any Adobe software purchases using the process listed in Find your serial number .

[Jeffrey_A_Wright]

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.