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Image field box in fillable form is not working for users on a PC.

Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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I created a fillable form for a monthly calendar with an image field for each day. It works fine for me, a window pops up and I can browse to find an image to upload. I am using a Macbook Pro. The grey icon of the image appears in each day but is not clickable to others using a PC. I appreciate any help you could provide. Thanks in advance!

donnap15203746_0-1697143841646.png

 

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JavaScript , PDF forms

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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In what application are they opening the file?

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Community Beginner ,
Oct 12, 2023 Oct 12, 2023

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They are using Adobe Acrobat Pro 2020 for Windows on their desktop.

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Community Expert ,
Oct 12, 2023 Oct 12, 2023

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It will work in Adobe Acrobat on Windows.

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Are you 100% sure about that? Ask them for full-window screenshots of the file. Many times people think they use Acrobat (or Reader) when in fact they don't. A common issue is opening PDF files in a browser window, where many of the scripts won't work.

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Community Beginner ,
Oct 13, 2023 Oct 13, 2023

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Yes, here is a screenshot

 

donnap15203746_2-1697212830653.png

 

 

 

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Can you share (part of) this file?

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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File attached. I created the original file in Adobe Illustrator, saved it as a pdf and then opened in Adobe Acobat Pro version 2023 for mac. I used the 'Prepare a form' tool to insert the image field in each day of the month. Thanks for your help!

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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Works fine for me.

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Community Beginner ,
Oct 14, 2023 Oct 14, 2023

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Any idea why it isn't working for others? My colleagues are using Adobe Acrobat Pro 2020 for Windows, could it be somwething in settings? As mentioned, they see the gray image icon but it is not clickable for them.

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Community Expert ,
Oct 14, 2023 Oct 14, 2023

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It works fine for me too.

Your colleagues must be sure that JavaScript is not disabled in their Acrobat (Preferences : JavaScript).

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Community Beginner ,
Oct 16, 2023 Oct 16, 2023

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From my colleague:

donnap15203746_0-1697464312246.png

donnap15203746_1-1697464354774.png

donnap15203746_2-1697464409914.png

 

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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The colleague must close the "Edit PDF" mode.

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Community Expert ,
Oct 16, 2023 Oct 16, 2023

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Yes, they must use the HAND tool.

 

Capture_2310161728.png

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