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Image issues

New Here ,
Jun 19, 2024 Jun 19, 2024

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Hello,

I am reaching out here as I've had no success within my organizations technology department as getting a resolution. 
When I am using Adobe the program seems to have some issues when I try to grab informaiton, copy and paste, or even run my mouse over the program while it is showing an image. I am attaching two examples here as I have examples since November of 2023 with no resolution and its starting to really mess with my quality. 

Images will join with another image, it doesnt always happen but when it does happen it can sometimes be noticable and sometimes not. I have plenty more videos and snips to view. 



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General troubleshooting

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Adobe Employee ,
Jun 21, 2024 Jun 21, 2024

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Hi @Lauren34354433t5ov 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau... and check

 

~Amal

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