Image of Signature disappearing when I attach PDF to an email.

[Kelly34766055f9zn]

Something very odd has happened. I created a letter in a Word document for our Board, it included an image of a signature at the bottom. Looks great, so I exported it to a PDF. PDF looks great. I added a couple other pages to the PDF, following the letter page. It looks great. I send it to onto my CEO to send to the board, and he opens it  - no signature! All other images are there, and it was not e-signed. I have no idea why this would happen. It looks great on my desktop (PC), but in my outlook app on my phone, no signature. On his computer (MacBook), no image. I have sent it to others internally (PC desktops) and it looks the way it shows on my desktop, with the signature.

Does anyone have any idea why this would happen? How can I correct this in the future. I'm stumped. 

Thanks! 

[S. S]

Hi @Kelly34766055f9zn,

Hope you are doing well. Thanks for writing in!

Do you see this issue with a specific file?

If you still experience the issue, what I would suggest is, to use the print feature and select Adobe PDF Printer instead of using PDF maker for Word.

What this will do is create a flattened copy of the file with all the layers embedded directly into the file, thus eliminating chances of any details missing.

Hope this helps.

-Souvik