Images not display when Save to PDF in Outlook

[bfry2461]

For quite some time, when I select Save to PDF in Outlook (2013 or 2016), linked images do not display, just a place holder shows with a ? and I can click on it to take me to the page.  An example would be purchases from Amazon.  The images are links to the Amazon site.  They display in my email, just not when I save it as a PDF.  I have other users with the same issue from other sites, one in particular is Fedex when printing shipping labels.

We are using Acrobat Pro DC.

[Adorobat]

Hi bfry2461 ,

Try to change PDF Maker settings in Outlook.Open Outlook>ADOBE PDF(in the top ribbon)>Change Conversion Settings>uncheck Block download of external content>OK

Let us know if you face any issue.

Thank You!

Shivam

[CromwellD]

Any way to do this in Office 365?  I don't see an Adobe PDF option in the top ribbon, nor any way to add it.

[feyh57115945]

Hi cromwelld,

These instructions are for Outlook 2016, which is the most recent you can download from Office 365. 

To add AdobePDF to your ribbon, right-click any of the items that do appear in your ribbon (Home, File, Send / Receive, etc).  This will pull up a window with 2 columns, you want the "Customize the Ribbon" column on the right.

Under Main Tabs make sure that the box for Adobe PDF is checked.

With Outlook open:

• Select AdobePDF from the ribbon at the top (mine shows up next to Add-ins)
• There are 3 sections: Convert, Preferences, and Archive
• Select Change Conversion Settings from the Preferences section
• Block download of external content is the 2nd-to-last check-box
• Deselect it and hit OK

If you want to enable this for the web-browser version of Outlook then you might want to reach out to Microsoft support as they would be a better resource for their products.

[CromwellD · Accepted solution]

Thank you.  Miraculously, after I posted this the option showed up in the ribbon.  May have been because I was playing around in the Adobe settings as well as the Outlook settings.  Anyway, I was able to uncheck the block download option and it works perfectly!  Thanks!

[maria23585628px02]

THANK YOU - this has been driving me crazy! I would have never found this without your help.

[maria23585628px02]

THANK YOU - this has been driving me crazy! I would have never found this without your help.

[Danielle287109286y4v]

thank you - super helpful!!

[Suzie285951427gah]

Thank you.  It fixed it. 🙂

[fuller_liela]

Do those settings change if the user has Adobe Pro?

[lezlil89757685]

Thank you!  I've been having this same problem and it was preventing me from entering my reimbursements!  Big Help!

[Pippinboy]

Wow!  Just like that it works!  I would have never in a million years figured out how to uncheck the "Block download of external content" checkbox.  Would have never happened.  Thanks for making it such a sweet and simple solution.

[peter_4384]

Agreed. All makes sense but rather too cryptic for user-friendly software.