Images not rendered correctly following recent Acrobat Reader update

[kevan_7376]

Within the last week we have had the same issue reported by two unrelated customers.  In both cases embedded jpg images within PDF documents (used to include either a company logo or a stationery form) are failing to be rendered correctly when opened by some of their third-parties, appearing large and blocky (as if compressed or rendered at very low resolution) covering the text content and resulting in PDF documents being unreadable.  In one case the PDFs are purchase orders being sent to suppliers, and in the other they are invoices being sent to customers, so this is a very significant issue.

Nothing had changed in either of the sending company's systems, however, based on other support tickets from the last week that I have seen, it appears that the issue might be occurring when the recipients of the PDF documents have applied a recent Acrobat Reader update.

Could someone confirm that this serious bug has been acknowledged by Adobe, and that it is being treated as a matter of urgency?  In the meantime, is there a known workaround that can be applied by the company that is preparing the PDF documents?  It would not be practical for us to request that every one of our customers contact all of their suppliers and customers, to ask that their staff manually apply an update.

[Meenakshi Negi]

Hi kevan_7376,

Thank you for reaching out and reporting this.

To get this checked, we would need more information. Please share the following details:

- Acrobat Reader version number used on the machine where the issue occurs

- OS version on the machine.

- Share a sample file so we can replicate the behavior and further investigate this issue

We will check with the team if this is a known issue with the latest update.

In the meantime, please try to view PDFs on Acrobat web and see if the image appears fine in the PDF. 

Let us know how it goes.

Thanks,

Meenakshi

[kevan_7376]

Hi Meenakshi,

Thank you for your response.  From feedback we have received it appears that this issue is only seen after applying update 2025.001.20630.

Our current examples contain sensitive data relating to third party organisations, so I don't think I can share those, but I am going to try to recreate the issue on our server with test data, so that I have an example to share.  Please bear with me while I work on this.

Regards,

Kevan

[n_4083]

I have the same Problem with a generated Report. I have attaced an example File (report.pdf). The The Rendering error is seen since the last update (for me at the beginnig of this week).

Here is a screenshot how it looks now for me:

This is how Acrobat web is Rendering ist (and Acrobat Reader last week, and many other PDF viewers):

[PravalJain]

Apologies for the inconvience. This issue is fixed in the latest update. Release notes - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuoussep2025sec.....

Please do a "Help -> Check for updates" to update to the latest version and let us know if you still see issues.