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Impossible de connecter Adobe Acrobat 2017

New Here ,
Aug 24, 2022 Aug 24, 2022

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Bonjour,

 

Suite à l'installation d'Adobe Acrobat 2017 sur un nouveau PC en Windows 10 Pro; il est impossible de le connecter.

Les mises à jour système sont toutes faites et Internet Explorer 11 est installer, Adobe est à jour également.

 

De quoi peut provenir le problème ?

 

Merci d'avance

 

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Community Expert ,
Aug 24, 2022 Aug 24, 2022

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your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html




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New Here ,
Aug 25, 2022 Aug 25, 2022

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Bonjour,

 

LE problème persiste même en désactivant Antivirus et Parefeu :

GUINCHARD257891641213_0-1661420192286.png

GUINCHARD257891641213_1-1661420239201.png

 

 

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New Here ,
Aug 02, 2024 Aug 02, 2024

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Quelqu'un a trouvé une solution ?
Même problème sauf que je l'ai réinstallé Abobe 2017 (du dvd avec numéro de série) qui fonctionne ancore parfaitement sur l'ancien pc en Win10 sur un pc neuf avec Win 11 et navigateurs à jour.
Adobe continue d'afficher un message qui dit de mettre à jour le navigateur ou d'activer javascript...

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Community Expert ,
Aug 02, 2024 Aug 02, 2024

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activate offline:

 

adobe has provided for offline activation to users with this (and many other) problems:

 

disconnect the computer from the internet

Launch the product.

At the Serial Number Validation screen, click Having Trouble Connecting To The Internet.

Click Offline Activation and click Generate a Response Code.

Write down the Request Code.

Switch to an online computer and navigate to www.adobe.com/go/getactivated.

Click Offline Activation.

Sign in with your Adobe ID.

Enter your Request code and click Generate.

Write down the Response code.

Switch back to the offline computer.

Enter the Response Code and click Activate.

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