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Hi there
Hope you are doing well and sorry for the trouble. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Regards
Amal
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Hi there
Hope you are doing well and sorry for the trouble.
The 64-bit application is a unified application for Acrobat DC and Acrobat Reader DC. If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.
For more info. please check the help page https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html
Regards
Amal
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Merci pour ce retour. Toutefois ni l'une ni l'autre s'installe. Le message Dsésolé, une erreur s'est produite"
je peux utiliser toutes las autres applications mais pas adobe Acrobat DC
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Précision, l'application s'installe mais ne se lance pas.
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Hi there
Are you using the Acrobat Reader DC application or Acrobat Pro-DC ? What happens when you try to launch the application? Do you get any error messages? If yes, please share the screenshot of the same for a better understanding? A small video recording of the same would be very helpful.
Regards
Amal
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J'ai juste la fenetre ci dessou savec le message "Désolée, ..."
j'utilise acrobat Pro DC
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Hi there
Hope you are doing well and sorry for the trouble. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once, and reinstall the application using the link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that helps.
Regards
Amal
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Bonjour,
merci. J'ai réalisé la procédure conseillé et ça semble fonctionner. merci
Auréliue
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Depuis la version 64 bits c'est soit Acrobat Pro soit Acrobat Reader, on ne peut plus avoir les deux en même temps.
Merci de voter pour ce "feature request" :