Impossible to compare two pdf files with Adobe Acrobat PRO DC (64-bit)

[AP & SALUD SAS]

Good Morning,
I have Adobe Acrobat PRO DC (64-bit) 22.1.20169.0 version installed on my MSI laptop with Windows 10.

I am trying to compare two PDF files by using the Tools/compare files/compare text only. 
When I select the two PDF files to compare and click the "compare" button, the Adobe Acrobat program
 quits unexpectedly and I don't know why. I've already tried uninstalling and reinstalling Adobe Acrobat 
and restarting my laptop, but it doesn't work. What should I do?. Thanks.

[MeenakshiNegi]

Hi there,

Thank you for reaching out, and sorry about the trouble.

Could you please confirm if the issue occurs when comparing files from a particular folder?

Did you try comparing any files that are saved locally on the machine to check if it happens with other PDFs too?

Try the troubleshooting steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html. 

Check if that helps.

Thanks,

Meenakshi

[AP & SALUD SAS]

Hello.

Thank you for your answer but it doesn't work.

I conerted both into WORD document to compare them and it works well.

[MeenakshiNegi]

Please let us know if it happens with any PDF you try to compare.

Try to reinstall the application once. Remove the Acrobat and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).

Reboot the machine and reinstall the application from this page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if that helps.

If the issue persists, we may need logs for further ivestigation.

Thanks,

Meenakshi

[AP & SALUD SAS]

Hello. Thank you for your answer.

It only happen with the two PDF we had to compare. I tried the same steps with other two files and it worked well.

What can I do?.

Thanks.