Impossible to connect Onedrive to adobe pro

[jamesr30627454]

I cannot connect onedrive 365 business to adobe pro. I authenticate my account but repeatedly get

An error occurred while adding your account. Please try again later.

I have unistalled and reinstaled and nothing works. Unless this is fixed I wil not renew next month and will find an alternative. At £235 a year this is fundamental to the way I work. I need to save directly to onedrive and  not to adobe cloud.  I am on a Mac and up until about two weeks ago all was ok. I have updated everything.

[Amal.]

Hi there

Thank you for reaching out to us about the issue you're experiencing with connecting OneDrive 365 Business to Adobe Acrobat Pro. I understand how frustrating this must be, the error message you’re encountering can occur for several reasons. Let’s try the following steps to resolve the issue:

1. Check Account Permissions

Ensure your OneDrive account has the necessary permissions to integrate with apps like Adobe Acrobat Pro. Sometimes, administrative settings in Microsoft 365 can restrict app connections.

2. Verify Network and Firewall Settings

Confirm that your network or firewall settings aren’t blocking the connection between Adobe and OneDrive. Some corporate networks may have security restrictions in place.

3. Update Adobe Acrobat Pro

Ensure you are using the latest version of Adobe Acrobat Pro:

Open Acrobat Pro. Go to Help > Check for Updates install any available updates and restart the application for changes to take effect.

4. Check Microsoft Account Settings

Visit the Microsoft 365 Admin Center or OneDrive settings to verify that third-party app integration is enabled for your account.

5. Sign Out and Back In

Sign out of both Adobe Acrobat Pro and OneDrive, then sign back in to ensure there are no session conflicts.