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Impossible to download Adobe Acrobat on Macbook Air M1 Big Sur 11.4

New Here ,
Jun 15, 2021 Jun 15, 2021

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Hi,

How can I use my licence on new material Mac Book Air M1 / Big Sur 11.4 ? 

I shouldn't be the same in this case, I guess.

Thank you in advance.

Jacques

 

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Adobe Community Professional ,
Jun 15, 2021 Jun 15, 2021

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Acrobat Pro runs under Rosetta 2 on the Apple M1

https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Why are you find it impossible to download? What errors are you encountering?

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New Here ,
Jun 23, 2021 Jun 23, 2021

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Thank you very much John.

Finally I could reach the support. They asked me to upload a software to clean all Adobes modules in my computer and the trys again. And it worked perfectly afterwards. So when there is this kind of bug, better uninstall propely first, all the old versions.

 

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New Here ,
Jul 21, 2021 Jul 21, 2021

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I am having the same issue. What software did you use to uninstall Adobe?

Thanks.

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Adobe Community Professional ,
Jul 21, 2021 Jul 21, 2021

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New Here ,
Jul 22, 2021 Jul 22, 2021

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Thank you. This looks like the right tool but it does not seem to work with Acrobat Pro 10 (only 11x and later). When I try to run the program it cannot find my version of Acrobat. 

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