Impossible to split document in Acrobat

[Frans van der Vleuten]

Hello,

I want to split my document per page, but when I do so, I get to see this: 

Sorry it is in Dutch, but I am Dutch so that's why.
Can this be fixed soon please? I can not split my document now and this is super annoying. 

 

[gary_sc]

Hi, @Frans van der Vleuten, I need a bit more information:

1) What is your OS (and what release)?

2) Where is the file located?

3) Have you tried this with any other file (and did it work)?

4) any specifics on this document? (how many total pages, and how many pages per split are you trying to achieve)?

Thank you for using English, you are doing great!

[Frans van der Vleuten]

Hello!

1) MacOS Ventura 13.5.1

2) Dropbox, but opened with Finder

3) All files do not seem to work

4) Just 5 pages, PDF made with Illustrator, nothing strange

[gary_sc]

Hi, @Frans van der Vleuten, Just for a quick experiment. Please drag the file from the DropBox folder to any other location on your hard drive (the Desktop, for example). Does it work then?

If that doesn't work, please reopen Acrobat in the old user interface. Here's how:

To revert to the old interface:

• On Macs, go to the View menu and select Disable New Acrobat.
• On Windows, to the hamburger menu in the upper left corner (where the old File menu used to be) and select Disable New Acrobat, it's about 2/3 down the menu.

Also, plase set Acrobat to not update to any new release.

[Harsh Vats]

Hi @Frans van der Vleuten, thanks for reporting this,

Can you please provide the following information:
1. What is the current build that you are using?
2. Are you using dual monitor?
3. Click on Check for Updates.
4. If there is another update, first update and please try to reproduce the same issue and also share the latest build.

Thanks
Harsh

[Tariq Dar]

Hi @Frans van der Vleuten, 

Following up to check if your issue is resolved or not. An update for the app was released this week. 

Please try updating your application to the latest available version: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html, and let us know if your issue gets fixed. 

To update: Launch Acrobat > Help Menu > Check for updates and follow the onscreen instructions to update Acrobat. 

Switching to a classic experience is not advised unless a new experience causes trouble in your workflow. All the latest product features will only be available with new expertise, e.g., AI Assistant and the integrated workflow of Adobe Express with Acrobat in Edit workflow. 

~Tariq