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incidente intentar iniciar sesion asober acrobar pro 11.

Community Beginner ,
Jun 17, 2024 Jun 17, 2024

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Buenas tardes. agradesco por favor como puedo soluciones un incidente que tengo con adobe acrobat pro 11  muestra el siguiete mesaje. 

Actualiza el navegador

Para utilizar los servicios de Adobe, actualiza las aplicaciones de Adobe, el sistema operativo y el navegador a sus últimas versiones.

 

el equipo ya cuenta con los parches de seguridad full 

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Install update and subscribe to Acrobat , PDF

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correct answers 2 Correct answers

Community Expert , Jun 17, 2024 Jun 17, 2024

Acrobat XI is an old and unsupported version, and is no longer compatible with any current OS, so problems are to be expected. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

You must use a dedicated FTP client to open the link, it won't work in most browsers.

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Community Beginner , Jul 08, 2024 Jul 08, 2024

¡Hola @rocio 0D4A !

¿Intentaste instalarlo desconectando tu internet antes de ejecutar el instalador?

¡Prueba y nos cuentas como te va!

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Community Expert ,
Jun 17, 2024 Jun 17, 2024

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Acrobat XI is an old and unsupported version, and is no longer compatible with any current OS, so problems are to be expected. To increase the chances of it working properly make sure you have all updates installed (up to 11.0.23) and run it in Compatibility Mode with an earlier OS, like Windows 7.

Updates are available here:
ftp://ftp.adobe.com/pub/adobe/acrobat/win/11.x/

You must use a dedicated FTP client to open the link, it won't work in most browsers.

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Community Beginner ,
Jun 19, 2024 Jun 19, 2024

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Buenas trades gracias por la respuesta.  "el enlace no abre"

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Community Expert ,
Jun 19, 2024 Jun 19, 2024

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Are you still able to use Acrobat despite the warning? If not, you may be out of luck. Since XI is so old, it probably does not recognize your current browser as being compatible because it has never seen it before and knows nothing about it.  e.g. Edge came out after Acrobat XI so is unknown to it.  Acrobat used Internet Explorer as the required browser for signing in to Acrobat products on Windows in those days, and since IE 11 (the latest) is now deprecated and disabled on Win 10 in favour of Edge, you have no way to sign in now.

Acrobat XI supported the following browsers on it's last update (11.0.23 Nov 2017): Internet Explorer 11; Firefox ESR (of that era); and Chrome (of that era).

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Community Beginner ,
Jul 08, 2024 Jul 08, 2024

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¡Hola @rocio 0D4A !

¿Intentaste instalarlo desconectando tu internet antes de ejecutar el instalador?

¡Prueba y nos cuentas como te va!

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New Here ,
Jul 12, 2024 Jul 12, 2024

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Eres un crack. Desde hace casi una semana tenía el mismo problema para otra aplicación de Adobe y hoy con sólo desconectar la red de internet lo solucioné. ¡Gracias!

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