Inconsistent highlighting/text selection

[ampersandrews]

I created a PDF from a PowerPoint presentation with notes using Acrobat Pro DC for review. When my reviewers try to highlight or select text, it selects text inconsistently, leaving out random letters and spaces. When that same selection is copied and pasted into Word, the entirety of the selection transfers into the document with no missing letters or spaces. There are no security selections limiting interaction with the document. What rules are in play or what has gone wrong to cause this issue? Thanks.

[ampersandrews]

From other conversations I have been having it seems to be an OCR problem in the conversion from PowerPoint to PDF. So how do I resolve that issue?

[Meenakshi Negi]

Hi Ampersandrews,

As you have mentioned above, you have converted PowerPoint presentation to the PDF.

Open the PDF in Adobe Acrobat DC and go to Enhance Scans > Recognize text.

Check after running the Recognize text tool, do you still experience the similar behavior.

Could you please let us know how exactly you have created the PDF? Please share the exact workflow.

Would it be possible for you to share the problematic PF with us? You may share the file using the steps mentioned here How to share a file using Adobe Document Cloud

If you wish to share the file in private message, refer to the steps mentioned here How Do I Send Private Message

What is the exact version of the Adobe Acrobat DC installed on your machine?

Are you using a Mac or Windows? What is the OS version?

We will be waiting for your response.

Let us know if the steps provided above resolves the issue.

Regards,

Meenakshi

[ampersandrews]

Meenakshi,

I am using Adobe Acrobat Pro DC 2015 Release (Classic) v. 2015.006.30461 on a Windows 10 machine. I opened my PowerPoint presentation, clicked Save As, selected PDF under Save as type, clicked on Options, selected Notes pages under Publish what, clicked Ok, and clicked Save. The following is a screenshot of the text selection issue:

The issue was not resolved by running the Recognize Text tool under Enhanced Scans. I am thinking that it has to do with OCR during conversion. Thanks for your assistance.

[Meenakshi Negi]

As you use Save as option, you are not using the Adobe PDF maker to create the PDF.

In this case, there is nothing much that can be done from our end.

Would you please try once to create PF using the Acrobat ribbon in the Powerpoint or directly from the Acrobat using the 'Create PDF' option.

Check if you still experience similar behavior.

Let us know how it goes.

Regards,

Meenakshi