Incorrect billing in credit card. No way to contact

Guest
May 31, 2022 May 31, 2022

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I signed up for a trial version of Acrobat Pro. Cancelled 4 days later. They keep charging me once a month. In the Adobe Spain page there is no way to contact the company. The help center Contact icon just sends you back to the frequent questions.

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Cancel subscription

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Adobe Employee ,
Jun 01, 2022 Jun 01, 2022

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Hi @Deleted User 

 

As we can check that you have cancelled the subscription but still getting charged every month. Kindly make sure that you don't have any active subscription on a different email. 

For more clarity, please send the last deduction reciept on a private message, or contact support from referring to this help document.

https://helpx.adobe.com/in/contact.html

 

Thanks,

Harsh

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Adobe Community Professional ,
Jun 01, 2022 Jun 01, 2022

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To contact Adobe directly for help with this issue:
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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