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information entered into text fields isn't visible when sending for signatures

New Here ,
Sep 28, 2020 Sep 28, 2020

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I am having problems creating an interactive form for my staff to fill in and send for signatures. They are able to fill in the text field, save the document but when they click on the fill & sign to get signatures all the data in the text fields disappear. We are running Adobe Acrobat Pro DC version 2020

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Standards and accessibility

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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The signagture functionality can only deal with a subset of forms elements. You need to tell Acrobat that your form is being used in a signature workflow. You do that by checking the "This document requires signatures" choice when you start to edit your form:

 

2020-09-28_14-49-42.png

 

Or, if you are working with an existing form, you can convert the form to an "Adobe Sign Form". 

 

2020-09-28_14-50-19.png

 

Once that is done, the information entered in the form should make to through to the Fill&Sign system.

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Community Beginner ,
Jul 23, 2021 Jul 23, 2021

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For those of us who receive a form already filled out and just need to sign and date it, select More Tools, Adobe Sign, and when it tells you you have to save it with a new filename, do that.  Do NOT use Fill & Sign, even though you are in fact filling in the date and signing the document.

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