Inquiry About Using Adobe Acrobat in an Offline Environment(Internal network)

[manjae_1490]

We are a bank based in London, operating both an internal network that is isolated from the external internet and an external network.

We recently learned about the "Shared Device Licensing" service and found that it allows Adobe products to be used on PCs that are not connected to the internet. From what we understand, this involves using the Adobe Licensing Toolkit to obtain a Challenge Key, which can then be registered with the Adobe Console to generate a package file that enables offline installation and usage of Adobe software.

Unfortunately, we discovered that this feature is only available to enterprise and educational institutions, which means we are unable to use it.

Until last month, we had a general Adobe Acrobat License, but it did not allow us to create package files for installation.

We need to use Adobe Acrobat in an offline environment where internet access is not available.

We have already contacted the Adobe sales team via email, but after asking for detailed information about available solutions, we have not received any response.

Could you please advise on possible options for using Adobe Acrobat in our offline internal network?

We would greatly appreciate your help.

[creative explorer]

@manjae_1490 if you are a bank, then cost shouldn't be an issue. Security is why we use a bank and not using a secured application isn't that great for business I would think! If devices with offline Acrobat are lost or stolen, sensitive data within the PDFs could be compromised.

From a customer/user, this doesn't sound right for a bank to work offline if security is important?

It sounds like working offline is a real requirement. If that's the case, let's explore this idea: Could a dedicated workstation for packaging be a practical solution, considering the bank's current licensing setup? It might simplify things.

[manjae_1490]

To be precise, the internal network is not offline but rather a separated internet network from the outside. Only work-related pages are accessible, and external sites, including search engines, are blocked for security reasons. Therefore, it is not possible to log in through Adobe Acrobat. Instead, we are trying to use it without logging in by using a package file.

[AnandSri]

Hello!

I hope you are doing well, and we apologize for the delayed response.

To use the Acrobat in an offline environment, you need to deploy Acrobat using the Customization Wizard, and have to suppress Sign in options. To learn more about this, please refer to these articles: https://adobe.ly/4iHZr9E

https://adobe.ly/4iEmulS

https://adobe.ly/3DJD6tx

If you have more specific or custom requirements, please contact the Enterprise Team, who will assist you further.

Thanks,

Anand Sri.