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2

Inserción de firma electrónica

New Here ,
Aug 31, 2020 Aug 31, 2020

Tengo el Adobe Acroba Standard DC, de suscripción y pago mensual. Inserto mi firma electrónica (obtenida en la eguridad Social de España), con extensión .pfx, y me bloquea el programa. Se pone la pantalla oscura y no pasa nada más. Esto es nuevo, puesto que hasta ahora podía insertar esta misma firma electrónica sin problemas. ¿Ha cambiado algo en el programa?

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Security digital signatures and esignatures
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1 ACCEPTED SOLUTION
New Here ,
Aug 31, 2020 Aug 31, 2020

Yes. I updated it. I contacted with the helpdesk of Acrobat and they fixed it for me. Great help!

Their instructions were the following:

Inicie Reader> Editar> Preferencias> Firmas.
En Creación y apariencia> haga clic en Más> desmarque usar la interfaz de usuario moderna para firmar
Reinicie Reader y verifique.

Thank you for your attention.

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Community Expert ,
Aug 31, 2020 Aug 31, 2020

In which version of Acrobat Pro Standard is this happening?

 

Did you recently upgraded from 2017 to 2020?

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New Here ,
Aug 31, 2020 Aug 31, 2020

Yes. I updated it. I contacted with the helpdesk of Acrobat and they fixed it for me. Great help!

Their instructions were the following:

Inicie Reader> Editar> Preferencias> Firmas.
En Creación y apariencia> haga clic en Más> desmarque usar la interfaz de usuario moderna para firmar
Reinicie Reader y verifique.

Thank you for your attention.

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New Here ,
Apr 20, 2022 Apr 20, 2022

Buenas, me ha pasado esto ahora y no se que le pasa. Hago lo que has dicho pero se queda bloqueado. Donde te ayudaron? Yo estoy hablando con el soporte chat de adobe en inglés y no entienden nada. Me dicen que des del programa me haga otra firma electronica y  no se como hacerles entender que es de la Seguridad Social. Te atendieron en algun soporte de españa?  Gracias

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New Here ,
Feb 19, 2023 Feb 19, 2023
LATEST

ASvin

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