insert logo button function not working

[Jimmy28997022p41u]

I created a pdf interactive form with form feilds for end user to type in names, dates, bios , etc. I also created a button for end user to insert logo . The form feilds function works fine but the insert logo button function nothing happens in Acrobat Reader. Any help is appreciated.

[Jimmy28997022p41u]

test for replies

[PDF Automation Station]

Did you you use an image field or a button field?

[Jimmy28997022p41u]

I did image field. And put in icon.

[PDF Automation Station]

You state that it doesn't work in Reader.  Does in work in Acrobat?  Can you upload the document?

[Jimmy28997022p41u]

Yes file was built in Adobe Acrobat Pro and works with no issues. The end user was having the issues inserting logo, photos in Acrobat reader but the form fields were working correctly.

Note: I did save as 'enable more tools>form fills and save'

[Jimmy28997022p41u]

how and where do I upload?

[PDF Automation Station]

When you click reply there's a "Drag and Drop" box or browse button below the comment box.

[PDF Automation Station]

It's because you added Reader Exended Rights to the file, which adds some features but removes others.  There is really no need to save it this way any more as Reader has had the capability of saving form data (the main use for extended rights) for years.  Newer versions of Reader can import several file types with these buttons, while older versions an only import .pdf file type.  Select File > Save A Copy to remove extended rights.

[Jimmy28997022p41u]

that is it? Wow! so simple! Thank you so much!

So just save a copy and dont save with extended rights and that will do it?!

[PDF Automation Station]

I think so.  I don't have Reader installed to test.

[Jimmy28997022p41u]

just had user try to new file I saved without reader extended rights and was told the insert file function still not working, any other suggestions?

[PDF Automation Station]

Are you sure the user has it open in Reader, and not in a web browser?

[Jimmy28997022p41u]

yes they trying to open in Reader, however it looks like they are not opening in Reader DC version. They are downloading that version now and hopefully that will be the culprit.

[Jimmy28997022p41u]

it works in Acribat DC! thank you again for all your help!

[Bernd Alheit]

What version of Acrobat Reader? What operating system?

[Jimmy28997022p41u]

Im not sure on what version of Reader the end user has but is on a PC.

The pdf in question I built on Mac using Adobe Acrobat Pro. Attached version of Adobe Acrobat Pro

[Bernd Alheit · Accepted solution]

It will work in Acrobat Reader DC on PC.

[Jimmy28997022p41u]

you are so right! Working now! Thank you!