Insert PDF Tool In Toolbar Will Not Work

[Walter25676474a9zk]

Hello,

I am having issues with the "Insert PDF" tool when I add it to the tool bar. I use this tool frequently since my position requires compiling many statements and other PDFs together. The tool works well on my laptop, but not on my desktop in the physical office. I am forced to insert other PDFs using the longer ways, such as inserting pages through the file button. Whenever I click on the insert pdf tool in my quick access toolbar, the files open as normal but all of my company-shared computer drives say "disconnected." I am still able to click into those drives/files but whenever I click on the actual document, I receieve an error message saying I do not have permission to open the file. This does not make sense to me because I am able to open everything with my laptop and I am logged into the same account. My company's IT personnel have tried redownloading Adobe multiple times, but it has not fixed the problem. Any help on this would be great.

[Nancy OShea]

[Moderator moved from Using the Community forums to Acrobat.]

Which operating system and version of Acrobat are you using on Desktop?

Also which OS and version of Acrobat do you have on Laptop?

[Walter25676474a9zk]

I am using windows 10 and (Acrobat 7.x) on my desktop. My laptop uses windows 10 and 1.3(Acrobat 4.x)

[Nancy OShea]

Acrobat 7 is legacy ware from 2004.

Acrobat 4 is from 1999!!

For goodness sakes, @Walter25676474a9zk, this is 2022.  You need modern software for security reasons.

FREE Acrobat Reader -- view, comment & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.html

Paid Acrobat Pro DC -- the complete solution for creating and saving PDF.
https://acrobat.adobe.com/us/en/acrobat/acrobat-pro.html

[Walter25676474a9zk]

I seemed to have used the wrong information. My desktop states I have Version 2022.002.20191. My laptop uses the same version.

[Nancy OShea]

Oh, OK then.

Do you have administrative permissions on the desktop? If not, you'll need to tell your IT dept there's a permissions problem.