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Insert text - adding paragraph and space don't allow to post a comment

Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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Hi! 

I would like to report an issue with comment tools. I'm using Version 2024.001.20643 | 64 bit.

When I want to add a space or indicate that a new paragraph should be added, I use Insert Text tool. I click where I want to add space/paragraph, the general insertion caret appears and when I press space bar or Enter I can't post the comment. The insertion caret doesn't change when pressing any of those keys. I can't post the comment, either. 

I follow this instruction: https://helpx.adobe.com/acrobat/using/mark-text-edits.html (section: Insert text).

Paulina34809056i2v4_4-1712920661928.png

As you can see on this image, I've added the space and the Post function is grey and not active.

I hope this issue can be resolved!

Thanks!

 

TOPICS
Comment review and collaborate Experiment , How to , PDF

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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Does it work if you enter something else, like "add line-break"? If so, maybe it's considering the comment as empty, and then doesn't submit it...

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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It does work with the text.

To give you a bit of background information, why we need this. We import the comments from PDF to InDesign: https://helpx.adobe.com/indesign/using/import-pdf-comments.html

This helps us a lot with updating our files. If I choose to use Insert the text tool and type "add line-break", when the comment will be imported and accepted in InDesign, it will change the text to "add line-break". We are using now different type of comment to avoid this designer mistake, which is less convenient.

In some previous versions of Acrobat (not sure when it stopped working), I was able to add space or paragraph by using the Insert Text tool and pressing Enter or space bar, following the instruction I shared in my original post. Now I can't. 

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Community Expert ,
Apr 12, 2024 Apr 12, 2024

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You should report it to Adobe as a bug: https://www.adobe.com/products/wishform.html

 

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Community Beginner ,
Apr 12, 2024 Apr 12, 2024

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I've found a post reporting this bug, so I added my comment. I hope this can get resolved soon! Thank you!

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Adobe Employee ,
Apr 16, 2024 Apr 16, 2024

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With the latest release we have added fixes to address some prominent concerns shared by users with respect to review workflows. A Key issue was the confusion resulting from multiple empty text comments in the document. To address that concern, we have updated commenting and annotation tools to ensure that end users can continue to use markup tools like highlight, underline and strikethrough without the need to add any text on them as these are self-sufficient mark ups. While for Text first commenting tools like Sticky Notes, Insert Text etc. users must add a text (non-space character) in the comments field for the comment to get posted. With this change you can continue to use Insert Text tool and leave a text comment for reviewers to “Add space” or “Create New paragraph” to ensure that the feedback is understood unambiguously by all user

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New Here ,
Apr 16, 2024 Apr 16, 2024

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Is there a way to turn off this functionality? Such "empty text" comments are actually a necessity for my company's work, and not having the ability to make such insertions is a detriment to us.

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