Inserting image into PDF form shows as black box

[benh86518]

Hello,

I am a college professor trying to use PDF forms in Adobe Reader for online assignments.

My students are running into an issue where when they try to add an image to the PDF form I made, it shows up as a black box.  It works fine for me on my end, but some of them are having this issue.

Any ideas?

[Amal.]

Hi Benh

We are sorry for the trouble. As described, Inserting an image into PDF form shows a black box for some of the users. and works fine at your end.

We need some more information for a better understanding:

• What is the workflow or steps the users are doing to insert the image into the PDF form? Is this a behavior with any image they try to insert or with any image?
• What is the application and the version they are using? Please ask them to use the Adobe Acrobat DC (Subscription) to insert the image into a PDF form. Also, make sure they have the latest version of the application. Go to Help > Check for Updates.
• Please share the file with us for testing. Upload the file on the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share the link with us.

Regards

Amal

[benh86518]

Amal,

Here is the link!

https://documentcloud.adobe.com/link/review?uri=urn%3Aaaid%3Ascds%3AUS%3A4ffb804b-10a3-43eb-bca3-ac2...

I am asking my students your questions and will report back for more.

[Amal.]

Hi Benh

Thank you for sharing the file with us. We tried creating to reproduce the issue at our end and tracked the issue as below:

We opened the document with Adobe Acrobat DC (Subscription) and tried to insert the images and it worked fine. However, when we opened the document with Adobe Acrobat Reader DC (Freeware application) we observed that on inserting images using the tool it showed black box in the document.

Please note that Adobe Acrobat Reader DC is a freeware application and used for viewing, printing, signing, sharing, and annotating PDFs. We can not Edit the PDF or Insert Images into the PDF using the Acrobat Reader DC application. For more information please use the help article (https://helpx.adobe.com/in/reader/faq.html)

Please ask the users to use the Adobe Acrobat DC  application (Subscription) to insert images into the PDF.

Regards

Amal

[JR Boulay]

Be sure that they don't use transparent PNGs or GIFs

Acrobat don't like them.

[Bernd Alheit]

At export of the image use a white background.