Install Acrobat Pro

[Maria27020422ahza]

Trying to install acrobat pro, but it comes up with this message after over an hour of waiting. Have deleted & re- installed a number of times ?

[Manan Joshi]

Hi @Maria27020422ahza,

Did you use Creative Cloud Cleaner Tool for uninstallation. If not then give it a try, it does help in such scenarios.

-Manan

[kglad]

exit acrobat

reset the cc desktop app: make sure it's in the foreground, then press:

Win: Ctrl + Alt + R
Mac: Cmd + Opt + R

restart your computer

open the cc desktop app and check the status of acrobat.  if it's listed as "open", open it.  if it's listed as "install", sign out and then back in to your cc desktop app and install acrobat again.