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Installation failed. An error occured during installation

New Here ,
Oct 17, 2023 Oct 17, 2023

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Brand new iMac running Ventura 13.5, 16GB memory. No issues downloading Illustrator or Photoshop. Tried downloading Acrobat in Chrome and Firefox, getting same message.

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General troubleshooting

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Adobe Employee ,
Oct 17, 2023 Oct 17, 2023

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Hi @julies68705724 

 

Hope you are doing well and thanks for reaching out.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

 

Let us know if you experience any trouble and need more help.

 

~Amal

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New Here ,
Oct 17, 2023 Oct 17, 2023

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It won't let me download and run the tool, same error message

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Adobe Employee ,
Oct 18, 2023 Oct 18, 2023

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Hi there

 

Please check for any missing/pending updates for Mac OS and try to reboot the computer once and see if that works.

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

~Amal

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