Installation failed. An error occured during installation

[julies68705724]

Brand new iMac running Ventura 13.5, 16GB memory. No issues downloading Illustrator or Photoshop. Tried downloading Acrobat in Chrome and Firefox, getting same message.

[Amal.]

Hi @julies68705724 

Hope you are doing well and thanks for reaching out.

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

Let us know if you experience any trouble and need more help.

~Amal

[julies68705724]

It won't let me download and run the tool, same error message

[Amal.]

Hi there

Please check for any missing/pending updates for Mac OS and try to reboot the computer once and see if that works.

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

~Amal