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Installation geht schief, Adobe Acrobat Version 24.1

New Here ,
Apr 12, 2024 Apr 12, 2024

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Hallo,

 

ich versuche auf unseren Arbeitsplätzen Adobe Acrobat Pro zu installieren. Leider bricht die Installation ständig ab mit der Fehlermeldung: Creative Cloud Installer, Installation Failed. Please refer to PDApp.log for more information.

PDApp.log:

04/12/24 10:21:19:737 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9264 | Going to install \\......\......\......\........\.........\Adobe Acrobat Reader DC\Acobat 24.1_de_DE_WIN_64\Acobat 24.1\Build\ASU_5.5.0\Set-up.dat
04/12/24 10:21:19:737 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9264 | Bootstrapper launch location is :: \\.......\......\.......\........\.......\Adobe Acrobat Reader DC\Acobat 24.1_de_DE_WIN_64\Acobat 24.1\Build\ASU_5.5.0\Set-up.dat
04/12/24 10:22:19:894 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9264 | Build Version - 2.2.0.6
04/12/24 10:22:19:894 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 9264 | Logging Level verbosity Set to 4
04/12/24 10:22:19:894 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 9264 | The Bootstrapper Process return code is (42).Stopping the installation process.
04/12/24 10:22:19:906 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 9264 | The CCDA Uninstaller seems to be missing(C:\Program Files (x86)\Adobe\Adobe Creative Cloud\Utils\Creative Cloud Uninstaller.exe). Skipping the uninstallation process.
04/12/24 10:24:17:043 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 1280 | Temp path found for log files (C:\Users\.........\AppData\Local\Temp\\CreativeCloud\ACC\PDApp.log)
System:

Windows 10 Pro

8GB RAM

250 GB SSD

 

Leider komme ich nicht weiter.

 

Hoffe auf ein wenig hilfe von euch.

 

 

TOPICS
General troubleshooting , How to

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Adobe Employee ,
Apr 18, 2024 Apr 18, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Please run the Acrobat cleaner tool https://adobe.ly/3Up4dPd, reboot the computer and reinstall the application using the direct link https://adobe.ly/3JpL769 and see if that works.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.



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New Here ,
Apr 18, 2024 Apr 18, 2024

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Hello,

unfortunately it didn't help. I still get the same error message as described in the logs. I also wanted to mention that we use the Creative Cloud Installer.

 

Greetings

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Adobe Employee ,
Apr 19, 2024 Apr 19, 2024

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Hi there

 

Please try to download the application using the direct link shared earlier and see if that works.

 

~Amal

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New Here ,
Apr 21, 2024 Apr 21, 2024

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Hello,

yes, it works, but the software is not licensed. There is no internet connection on the work devices.

 

Greetings

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Adobe Employee ,
Apr 22, 2024 Apr 22, 2024

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Hi there,

 

Please go through the help article https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html and see if that works.

 

~Amal

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